What you need to know about the delays to the eVisa roll out
As the UK prepares to complete its transition to a fully digital immigration system by the end of December 2024, ongoing technical issues have caused delays in the rollout of eVisas. Many individuals have faced difficulties accessing their digital immigration status, which has affected their ability to prove their right to remain, work, or rent housing in the UK.
Seema Malhotra, the Parliamentary Under-Secretary of State for Migration and Citizenship, addressed these concerns in a Written Statement on 4 December 2024, acknowledging the challenges and outlining steps to ease the transition. While over 3.1 million people have successfully switched to eVisas, there have been reports of errors that are preventing some applicants from accessing their eVisa. This has raised concerns about the impact on international travel and access to essential services.
To mitigate disruptions, particularly during the busy holiday season, the Home Office has announced that expired biometric residence permits (BRPs) and EU Settlement Scheme (EUSS) biometric residence cards will remain valid for international travel until March 2025. This will allow travellers to continue their journeys without facing issues at the border while the transition continues.
Why is the UK moving to eVisas?
The shift to a digital-only immigration system, initially planned for completion by the end of 2024, aims to replace physical documents such as BRPs and biometric residence cards with eVisas. This digital transformation is intended to streamline the immigration process, enhance security, and offer greater convenience to visa holders. EVisas can’t be lost, stolen, or tampered with, and they provide an instant, secure way for individuals to prove their immigration status.
However, as with any major digital transition, there have been challenges, including technical glitches and delays in the verification process. These issues have led to frustrations for individuals who rely on these documents to prove their right to live, work, and travel in the UK.
Key Government actions
In response to these challenges, the UK government has introduced a range of measures to support those affected by the transition to eVisas:
- Extended Validity of Expired Documents: To reduce disruptions, expired BRPs and EU Settlement Scheme biometric residence cards will remain valid for international travel until 31 March 2025. This allows travellers to use these physical documents while their digital status is being fully processed.
- 24-Hour Helpline: The Home Office has set up a dedicated 24-hour helpline to assist with document verification issues during this period. If you are having trouble accessing your eVisa or proving your immigration status, you can contact this helpline for assistance.
- Ongoing Adjustments: The government has been listening to feedback from visa holders and stakeholders and continues to adjust the system to ensure a smoother transition. This includes more flexibility for airlines and other carriers to accept expired documents and offering additional guidance to those who need it.
What should you do?
Key Steps for eVisa Transition:
If you are affected by this transition or haven’t yet switched to an eVisa, here are the key steps you should take to ensure a smooth process:
- Switch to an eVisa: If you haven't done so already, switch to an eVisa before your BRP or biometric residence card expires. This is crucial to avoid any disruptions or issues proving your immigration status. The switch process is free and straightforward, and it doesn’t affect your current rights or status in the UK.
- Check Your Documents: If you're encountering errors when trying to access your eVisa, check the details carefully. Common issues might involve discrepancies in your personal information. If the problem persists, contact the 24-hour helpline for assistance.
- Use Expired Documents for Travel: If your BRP or EUSS card expires on or before 31 December 2024, you can still use it for international travel until 31 March 2025. Keep in mind that this is a temporary measure, and it’s essential to make the switch to an eVisa as soon as possible.
- Monitor Official Updates: The government is continuously working to resolve the technical issues affecting the transition. Stay updated through official government communications, especially if you are planning international travel or need assistance with accessing your eVisa.
- Support for Vulnerable Groups: If you or someone you know is vulnerable or has difficulty navigating the process, there are additional support services available. These include help for people who struggle with technology or need extra assistance to make the switch.
What’s next for the UK’s immigration system?
The UK government remains committed to making the transition to eVisas as seamless as possible. The goal is to improve the efficiency, security, and user experience of the immigration system, with eVisas offering a more secure and convenient alternative to physical documents. However, these technical delays highlight the importance of clear communication and support to avoid further disruption, especially for migrant workers, residents abroad, and travellers during the upcoming holiday season.
In summary, the shift to eVisas represents a major step in the modernisation of the UK’s immigration system, but it’s not without challenges. As the deadline approaches, it’s essential for visa holders to act promptly and switch to an eVisa, ensuring they can continue to travel, work, and live in the UK without disruption. With government support, clear communication, and a little patience, the transition can be a success for everyone involved.